codwin FAQ — Everything You Need to Know

Most deposits via GCash and Maya are credited to your codwin wallet almost instantly — typically within a few seconds to a couple of minutes. Bank transfer deposits may take slightly longer depending on your bank's processing schedule, but are usually reflected within the same business day. If your deposit has not appeared after 30 minutes, first check that the transaction was completed successfully on your payment app before contacting support. Always keep your transaction reference number handy, as this is the fastest way for our team to trace and resolve any deposit queries. Deposits are processed 24 hours a day, seven days a week, so you are never locked out of funding your account. We do not charge any processing fees on deposits from our end, though your payment provider may have their own charges. For a full overview of deposit options and limits, visit the Deposit page.

Withdrawal requests can be submitted directly from your account dashboard once your identity has been fully verified. You will need to select your preferred withdrawal method — which must match a payment account registered in your own name — and enter the amount you wish to withdraw in PHP. Withdrawals are typically processed within one to three business days, though many are completed faster. Your account must be in good standing and any applicable wagering requirements must be met before a withdrawal can be released. If your withdrawal is taking longer than expected, check your account notifications for any pending verification steps that may be holding up the request. For security reasons, we can only send funds to accounts that belong to the verified account holder — no third-party transfers are permitted. Contact support at [email protected] if you need assistance with a specific withdrawal request.

Yes, minimum and maximum withdrawal limits apply and vary depending on the payment method you choose. The exact limits for each method are displayed clearly on the withdrawal screen before you confirm your request, so there are no surprises. These limits are set to comply with financial regulations and to ensure smooth processing for all players. If you need to withdraw an amount above the standard maximum, contact our support team to discuss options — larger withdrawals may require additional verification steps. We recommend withdrawing to the same method you used to deposit whenever possible, as this is the fastest and most straightforward route. All withdrawal amounts are in Philippine pesos (PHP) and credited directly to your registered payment account. Keeping your payment details up to date in your account settings will help avoid any delays.

VIP points have an activity-based validity period — as long as you remain active on the platform, your points are preserved and continue to accumulate. Extended periods of inactivity may result in points expiring, so we recommend logging in and placing at least occasional bets to keep your account active and your points intact. You will receive advance notice via email or SMS before any points are set to expire, giving you time to take action. If you have questions about a specific points balance or expiry date, the VIP page in your account shows your current status in real time. We want every loyal Filipino player to get the full value of their rewards, so we make expiry rules as transparent as possible. The complete terms governing point validity are outlined in our Terms and Conditions. Staying active is the simplest way to make sure your hard-earned points never go to waste.

VIP tiers are reviewed on a periodic basis, and maintaining your tier requires a minimum level of activity within each review period. If your activity drops significantly below the threshold for your current tier, you may be moved to a lower tier at the next review. This system ensures that the highest tiers remain meaningful and that the best benefits go to the most engaged players. You will always be notified before any tier adjustment takes effect, so you have the opportunity to increase your activity if you wish to maintain your status. Even if your tier is adjusted, all points you have already earned remain in your account and continue to count toward future tier progress. The specific activity thresholds for each tier are detailed on the VIP page. We encourage all players to check their VIP status regularly so there are never any surprises.